Financial Services
Meeting High Service Expectations Through Innovation and Differentiation
The best way to attract and retain customers is to deliver an outstanding customer experience. Would you like to enable your people to develop meaningful, enduring relationships with customers? How about having the right tools to obtain real-time answers that lead to a decision?
How can iMovo add value?
It can help your organisation to:
Obtain a 360o view of your customers
Personalise customer interactions across different touchpoints
Integrate with leading vehicle tracking systems to enable location-based intelligent functionality
Identify where profits are being made—and where risks lie
Show CFOs which products drive the best returns with the lowest risk
Assist with risk/compliance
Banking
Meeting High Service Expectations Through Innovation and Differentiation
The banking industry is being disrupted by digital, social, and mobile innovation. Would you like to stand out from the competition by capturing new opportunities and improving service levels?
How can iMovo add value?
It can help your organisation to:
Create a single customer view across products and business lines, enabling employees to cultivate more profitable relationships with customers
Streamline key banking processes, such as account onboarding, loan origination, and case escalation
Onboard new customers and provide targeted communications to upsell and cross-sell
Manage risk and meet regulatory compliance
Uncover relationships inside your business, so you can react faster
Deliver new insights to branches as they happen
Insurance
Meeting High Service Expectations Through Innovation and Differentiation
Policies. Premiums. Claims. Payouts. Every transaction is a data point ripe for analysis, action and interaction with your customer. How can you make the most of it?
How can iMovo add value?
It can help your organisation to:
Connect policyholder information across multiple channels and lines of business, while delivering a single customer experience for case management, sales, claims and service
Help increase client loyalty and renewal rates with faster inquiry handling, streamlined claims resolution and proactive customer service
Gain unprecedented visibility into the sales pipeline, agent/broker productivity, client loyalty, claims processing, and more, with real-time dashboards and contextual analytics
Transform from a policy-centric to customer-centric organisation
Capitalise on new sales opportunities and help improve operational efficiency
Manage risk and meet regulatory compliance