Hospitality
Empowering employees to deliver the very best at every client touch point
Because hotels rely heavily on loyal customers and good word-of-mouth marketing, providing great customer service is an integral part of a hotel’s strategy. Do you need to understand your customer needs and preferences, listen to what customers say and provide a great customer experience?
How can iMovo add value?
It can help your organisation to:
Provide excellent hotel customer service, from booking to checkout – by enabling staff to get a good picture of customer likes, dislikes and expectations
Capture customer details in a single location, which can be accessed anytime that person books another stay
Keep track of the traveller’s preferences and use that to create personalised experiences
Bring all your customer conversations, from multiple channels, such as phone, chat, email and social media, into once place
Provide useful information via FAQs that will provide travellers with important information, such as proximity to restaurants and attractions
Listen and act on what customers say, whether it is direct feedback or online, in places such as TripAdvisor etc.