Salesforce is the innovative company behind the world’s #1 CRM platform that employees can access entirely over the Internet — there’s no infrastructure to buy, set up, or manage — you just log in and get to work.

Service Cloud is the cloud based solution for service, support and case management. With Service Cloud you can provide faster and more intelligent self service, giving customers access to the answers they need to solve problems on their own terms. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered.